Worldwide Express Shipping
We offer express shipping through DHL to locations worldwide. Shipping costs will be calculated and displayed at checkout.

Transit Time International
Standard delivery time is 3-4 working days for express shipping, excluding any potential customs delays.

Transit Time in Lebanon
Standard delivery time is 2-3 working days for express shipping.

Customs & Duties
Please note that customs duties and taxes (if applicable) are not included in the shipping cost and are the responsibility of the recipient at the destination.

Refused delivery
Please review your order carefully before confirming. Shipping costs, as well as any applicable duties or taxes, will apply to any returned or refused orders.

If an order is refused at delivery, shipping costs, duties, and taxes will not be refunded.

Returns
You can return or exchange any item purchased on joellezgheib.com within 14 days after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@joellezgheib.com.
Please note that we only accept returns with DHL.

International Returns
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
In addition, we offer return pick-ups from any location convenient for you. DHL will come to collect the item you wish to return.
Items sent back to us without first requesting a return will not be accepted.

Returns in Lebanon
If your return is accepted, we will offer return pick-ups from any location convenient for you all over Lebanon.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@joellezgheib.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item,
so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants),
custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days,
for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@joellezgheib.com.